Privacy policy
Last updated: June 12, 2025
This Privacy Policy explains how we collect, use and disclose your personal information in the following services provided by REFIND Tokyo.
- Access to the Site (refindtokyo.com, hereinafter referred to as "Site")
- Using our services
- Purchases on the site
- Exchange inquiries regarding the site
In this Policy, "You" refers to yourself, your site visitors, or anyone who has obtained information by us under this Policy.
Changes to this Privacy Policy
We may update this policy from time to time due to changes in operating methods, laws and regulations. When revising, the content will be posted on the website, updated the "Last Updated" and then taken necessary legal measures.
Regarding the collection and use of personal information
The content collected will vary depending on the contact points you have with the customer and the usage situation.
In addition to the following purposes, personal information may be used for the following purposes:
- Communication, improvement of services, compliance with laws, enforcement of terms of use
- Services, protection of our rights and users, etc.
1. Information provided directly by you
- Contact InformationName, address, phone number, email address, etc.
- Ordering informationName, billing and shipping information, payment status, contact information, etc.
- Account info: Username, password, security information, etc.
- Shopping information: View history, cart registration, purchase history, reviews, gift cards, etc.
- Support Information:Conversation with customer support, etc.
*Some functions require the provision of the above information, and if it is not provided, it may not be available.
2. Information collected automatically from customer usage status
- Device/browser information, IP address, network connection status, etc.
- Action history obtained using cookies and pixels
3. Information provided by external businesses, etc.
- Businesses that support our services, such as Shopify
- Information regarding payments by payment service providers (card number, account number, etc.)
- Data for analysis and distribution by marketing and advertising companies
Purpose of using personal information
We use the personal information we collect for the following purposes:
- All services provided, including product purchases, payments, delivery arrangements, return handling, and notifications
- Account Management, Customer Support
- Marketing and advertising distribution (according to customer consent and laws)
- Security measures, fraud prevention
- Statistical analysis for service management and improvement
- Response to legal compliance
Cookie usage
This site uses cookies to improve your convenience and services.
For more information, please see Shopify's cookie policy (https://www.shopify.com/legal/cookies).
If you block or delete cookies, some services may not function properly.
Providing personal information and transferring data from third parties
We may provide information to third parties for the following purposes only if you agree or under contractual purposes or laws:
- Outsourcing partners for payment processing, delivery, IT operations, customer support, etc.
- Marketing and advertising partner companies
- Transfer destinations due to business mergers or transfers
- Disclosure in response to legal requests
Data may also be transferred outside of Japan (e.g. Europe), but in such cases, we will take measures in line with laws, such as standard contractual clauses for the European Commission.
Your Rights
Depending on your area of residence, you may have the following rights:
- Access and check your holdings
- Information correction, request for deletion
- Data Portability Request
- Processing halt/restriction request
- Withdrawal of consent, opt-out of advertising, etc.
- Appeals to the event that the Company has rejected it for unfair reasons
If you would like to exercise your rights, please contact reuse@applenet.co.jp.
Regarding use by minors
We do not knowingly collect personal information from people under the age of 16, but if we obtain it, we will delete it in response to a request from a parent.
Security and retention period
We take appropriate safety measures, but we cannot rule out all the risks.
The period for storing your personal information will be during periods where accounts are maintained, legal compliance, and dispute response are required.
Contact Us
If you have any questions regarding this policy or handling of personal information or requests to exercise your rights, please contact:
reuse@applenet.co.jp
