A. The following payment methods are available:

・Credit Cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover)
・Digital Wallets (Apple Pay, Google Pay, Shop Pay)
・Buy Now, Pay Later (Paidy)
・Bank Transfer

A. We do not accept cancellations after an order has been placed. If you need to update the shipping address or other details, please contact our customer support as soon as possible at reuse@applenet.co.jp.

A. Orders are usually shipped within one week. If you have a preferred delivery date or need your order urgently, please contact us in advance. Please note that depending on the delivery location and requested time slot, we may not be able to accommodate all date and time requests.

A. Yes, you can specify your preferred delivery date and time when placing your order. However, please note that we may not be able to accommodate all requests depending on availability and delivery conditions.

A. Each product page includes a “Condition Rank” (from New to C), along with photos and detailed descriptions.

If you have any questions, feel free to contact us via the CONTACT icon at the bottom right of the site or through our inquiry form.

If you’d like to see the item in person, you can make a reservation to view it directly.
We accommodate in-person viewings at the following office location:

In-Person Viewing Office
Apple Auto Network, 9F Nihonbashi D Square,
1-16-11 Nihonbashi, Chuo-ku, Tokyo

A. Only the accessories listed on the product page are included. Any items not mentioned are not part of the sale.

Returns are accepted within 3 days of delivery only if the following conditions are met:

• The product has a manufacturing defect or obvious flaw
• The delivered item is different from your order (e.g., wrong color, size, or item)

Since all of our products are one-of-a-kind, we do not accept exchanges.

Returns will not be accepted for reasons such as a change of mind, size or image mismatch, or if the item has been used, had tags removed, carries odors such as perfume or smoke, or has been washed or repaired.

Return shipping costs will be covered by us. Refunds will be issued either via your credit card provider or through a bank transfer to your designated account. (If the return is due to our error, we will also cover the transfer fee.)

A. Yes, we offer both home delivery buyback and consignment services. For more details, please see here.

A. To ensure a safe and secure shopping experience for all customers, we require membership registration before making a purchase. We appreciate your understanding and ask that you complete registration before proceeding with your order.

A. Yes, you can reset your password by clicking “Forgot your password?” on the login page.